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Return Policy

Warranty & 30 Day Return Policy

Would you like to return something? No problem!

Satisfaction and enjoyment comes first at PopTopCo™.

PopTopCo™ warrants its products to the original retail purchaser only, against defects in material and/or workmanship for a period of 30 days from the date of shipment.

PopTopCo™ agrees to replace any item found to be defective without charge,  provided the procedures for return are followed completely. This warranty does not cover damage resulting from accident, improper maintenance or repair, or unauthorized modification and does not cover the wear and tear associated with normal daily use. PopTopCo™ products are handmade, with recycled materials, so each one is different. We hope you’ll love them,  but if you don’t, and if the item is in its original and unused condition with original hang-tags attached, we can accept a return within 30 days from shipment of goods.

Return Procedure

Please follow these steps to return or exchange your PopTopCo™ item(s):

  1. Contact customer service and request a Return Authorization Code for your order number.
  2. Print the Return Form and fill it out completely. Please write your Return Authorization Code on the return form and on the outside of the shipping box.
  3. Send your item(s) in original packing materials with the Return Form and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.
     
    Send your package to:
    Returns – PopTopCo™ 516 N. Ogden Ave., #169, Chicago, IL 60642
     
  4. After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).
  5. A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

 
Returns and Exchanges are subject to the following restrictions:

  • The original invoice and a Return Authorization Code must accompany the returned item.
  • The item must be returned in its original condition, unworn and unaltered in any way.
  • Items damaged due to client negligence cannot be returned.
  • If there was an error made on our part, we will happily exchange your order.
  • Processing, shipping, handling and insurance charges are not refundable.
  • Gifts to third parties are not refundable, and can only be exchanged.

 
Return Form

Please print this form and fill out all fields: Click Here To Download PopTop Return Policy Form

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